Order processing time
All orders are processed within 2- 3 business days.
Orders placed on the weekend will be delivered on Monday
Before the goods are delivered to you, we will notify you via email
You cannot change or cancel an order once it has been processed. Please check and confirm payment information carefully
Delivery time
We deliver your order within a maximum of 15 to 30 working days from the date of order.
Although we make every effort to deliver your order within the expected time frame, sometimes due to natural disasters or holidays your order will be delivered the next day.
In these cases, we will contact you.
Transportation costs
Standard shipping: $6.99 on all orders.
You will be solely responsible for these shipping costs and will not be reimbursed once shipping is complete.
Change delivery address
You can modify your order’s shipping address before we process the order (package) by contacting us via email.
Received goods but damaged/wrong
If you receive a damaged/wrong order, you must promptly return it to us within 30 days of delivery with photos.
Package was lost
In case your order is lost, please contact us for assistance or you should contact the carrier directly so they can contact the person delivering your order directly.
Return to Sender
If your order is returned to us by the postal service. We will contact you to redeliver your order. And we cannot refund you in case the package has been returned to us by the postal service.
Address accuracy
Please ensure that your shipping address is correct and complete to avoid any delays or misdeliveries.
Contact us
Address: 25th Ave, San Francisco, CA 94121, US
Email: [email protected]
Working time: 8am – 6pm (from Monday to Saturday, Sunday off)